Terms & Conditions

In these Terms, the following definitions apply unless the context requires otherwise:

• “Consignment” means any parcel, package, pallet, or goods handed over to us for collection, transportation, and delivery.
• “Delivery Address” means the address specified by the Customer as the destination for a Consignment.
• “Collection Address” means the address from which the Consignment is to be collected.
• “Service” or “Services” means the courier, delivery, multi-drop logistics, and related transportation services provided by the Company.
• “Working Day” means Monday to Friday, excluding public holidays in England and Wales.
• “Vehicle” means any van, truck, or transport vehicle from our fleet used to perform the Service, including but not limited to SWB, MWB, LWB, XLWB, and Luton vans.

Tasito Despatch provides a comprehensive range of courier and delivery services operating primarily in and around London and the Home Counties, with nationwide coverage available upon request. Our services include, but are not limited to:

• Same-day courier delivery across Greater London and the M25 corridor
• Multi-drop delivery services for B2B distribution and e-commerce fulfilment
• Dedicated van hire with a professional driver for bespoke logistics needs
• Scheduled and recurring delivery routes for regular business clients
• Urgent and time-critical collections and deliveries
• Light haulage and pallet transportation using our Luton van fleet
• Two-man crew services for heavier or bulkier consignments

The specific scope of each Service will be agreed at the time of booking. We reserve the right to refuse any booking that we determine, in our sole discretion, cannot be fulfilled safely, lawfully, or within the agreed timeframe.

We endeavour to complete all deliveries within the estimated time windows communicated at the point of booking; however, these estimates are not guarantees. Delivery times may be affected by factors outside our control, including traffic conditions, road closures, adverse weather, and access restrictions at collection or delivery points.

All quotations provided by Tasito Despatch are valid for a period of seven (7) calendar days from the date of issue, unless otherwise stated in writing. Prices quoted are exclusive of VAT unless explicitly stated otherwise.

Quotations are based upon the information supplied by the Customer at the time of request, including collection and delivery addresses, consignment dimensions, weight, and any special handling requirements. Should the actual consignment differ materially from the details provided, we reserve the right to adjust the price accordingly and will notify the Customer of any changes before proceeding.

Additional charges may apply in the following circumstances:

• Waiting time exceeding fifteen (15) minutes at any collection or delivery point
• Failed delivery attempts due to incorrect addresses, restricted access, or an absent recipient
• Re-delivery or re-routing requests after the consignment has been dispatched
• Out-of-hours or weekend collections and deliveries
• Congestion Zone, ULEZ, or Dart Charge tolls where applicable
• Additional labour required for loading, unloading, or carrying goods beyond the immediate kerbside

Payment terms are strictly net fourteen (14) days from the date of invoice for approved business accounts. New customers and one-off bookings may be required to make payment in full prior to collection. We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

All bookings may be placed by telephone, email, or through our online quotation form. A booking is deemed confirmed once we issue written confirmation via email or provide a booking reference number. Verbal agreements alone do not constitute a binding contract.

The Customer is responsible for ensuring that all booking details are accurate and complete, including but not limited to:

• Full collection and delivery addresses, including postcodes and any specific access instructions
• A description of the consignment, including the number of items, approximate dimensions, and weight
• Contact names and telephone numbers at both the collection and delivery addresses
• Any special handling requirements, such as fragile goods, temperature-sensitive items, or time-critical deadlines
• Details of any access restrictions, parking limitations, or building security procedures

We shall not be held liable for any delays, additional costs, or failed deliveries arising from inaccurate or incomplete information provided by the Customer.

Our drivers will attend the Collection Address at the agreed time or within the agreed time window. The Customer must ensure that all consignment items are adequately packaged, labelled, and ready for immediate loading upon the driver’s arrival.

Delivery is deemed complete when the consignment is deposited at the Delivery Address or signed for by an individual present at the premises. Where no signature is obtained, a photograph of the deposited goods at the delivery location may serve as proof of delivery.

If the driver is unable to gain access to the Collection Address or Delivery Address, or if no authorised person is available to release or accept the goods, we will make reasonable efforts to contact the Customer. Should the issue not be resolved within a reasonable timeframe, the driver may proceed to subsequent scheduled stops. In such cases, a failed collection or delivery charge may apply, and re-booking will be required.

Our standard service covers kerbside collection and delivery only. The driver is not obligated to navigate stairs, lifts, or narrow passageways unless a two-man crew or specialist handling has been expressly agreed and quoted for in advance. Customers requiring assistance beyond kerbside level must request this at the time of booking.

We will use reasonable endeavours to meet estimated delivery times; however, all quoted timeframes are estimates only and not guaranteed unless the booking is explicitly confirmed as a time-critical or timed delivery, which may carry an additional premium.

Tasito Despatch holds Goods in Transit (GIT) insurance to cover loss or damage to consignments whilst in our care. The standard level of cover is up to £10,000 per consignment, unless a higher level of cover has been agreed in writing prior to collection.

Our liability for any loss of or damage to a Consignment shall be limited to the lesser of: (a) the market value of the goods at the time of loss or damage; or (b) the maximum cover provided under our Goods in Transit insurance policy.

We shall not be liable for:

• Loss or damage arising from inadequate, insufficient, or defective packaging provided by the Customer
• Consequential, indirect, or special losses, including but not limited to loss of profits, business interruption, or loss of contracts
• Damage to goods that are inherently fragile, perishable, or susceptible to deterioration, unless appropriate specialist packaging and handling have been agreed
• Loss or damage caused by events constituting Force Majeure (see Section 11)
• Delay in delivery unless a timed and guaranteed delivery service was expressly booked and confirmed
• Any loss or damage arising after the consignment has been deposited at the Delivery Address

Claims for loss or damage must be notified to us in writing within seven (7) calendar days of the delivery date (or expected delivery date in the case of non-delivery). Failure to notify us within this period may result in the claim being refused.

Where a claim is accepted, we may, at our sole discretion, elect to replace, repair, or refund the value of the damaged or lost goods up to the applicable liability limit. Customers are advised to take out their own insurance for high-value or irreplaceable items.

The following items are strictly prohibited from being transported by Tasito Despatch. We reserve the right to refuse collection, return goods to the sender, or dispose of prohibited items at the Customer’s expense, without any liability on our part:

• Explosives, firearms, ammunition, or any weaponry
• Illegal drugs, narcotics, or controlled substances
• Hazardous materials, flammable liquids, compressed gases, or corrosive substances as defined under the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009
• Live animals or animal remains
• Human remains or bodily fluids
• Cash, bearer instruments, precious metals, gemstones, or negotiable securities
• Counterfeit goods or items that infringe upon intellectual property rights
• Any items whose carriage is prohibited by law in England and Wales or the United Kingdom

The Customer shall indemnify Tasito Despatch against all losses, costs, claims, and liabilities arising from the inclusion of prohibited items in any consignment, whether or not the Customer was aware of the items’ inclusion.

Cancellations made more than two (2) hours before the agreed collection time will be accepted without charge. Cancellations received less than two (2) hours before the scheduled collection, or after a driver has been dispatched, may incur a cancellation fee of up to 50% of the quoted price.

If a driver arrives at the Collection Address and the consignment is not available, not ready, or the Customer wishes to cancel at that point, the full quoted price may be charged.

Refunds, where applicable, will be processed within fourteen (14) Working Days using the same payment method as the original transaction. We reserve the right to deduct any costs already incurred (including but not limited to fuel, driver time, and toll charges) before issuing any refund.

Amendments to an existing booking (such as changes to addresses, consignment details, or delivery windows) may be subject to revised pricing. We will inform the Customer of any price changes before proceeding with the amended booking.

The Customer agrees to:

• Provide accurate and complete information at the time of booking and throughout the duration of the Service
• Ensure that all consignment items are lawful to transport and do not include any Prohibited Items
• Package all items securely and appropriately for transit, using adequate cushioning, wrapping, and sturdy outer packaging
• Clearly label each item with the Delivery Address and a return address
• Ensure safe, legal, and accessible parking is available at both the Collection and Delivery Addresses for the duration of loading and unloading
• Provide any necessary access codes, security passes, or gate instructions in advance
• Be available (or have an authorised representative available) at the agreed times for collection and delivery
• Settle all invoices within the agreed payment terms

Failure to comply with these obligations may result in additional charges, delayed service, or the refusal of future bookings.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal information collected in connection with our Services will be processed fairly, lawfully, and transparently.

We collect and process personal data solely for the purpose of providing our Services, including but not limited to: processing bookings, arranging collections and deliveries, issuing invoices, communicating service updates, and responding to enquiries.

We will not sell, share, or disclose your personal data to third parties except where it is necessary to fulfil our contractual obligations (for example, sharing delivery details with our drivers) or where we are required to do so by law.

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at info@tasito.co.uk. For full details of how we handle personal data, please refer to our Privacy Policy.

Tasito Despatch shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay results from events beyond our reasonable control (“Force Majeure Events”), including but not limited to:

• Severe weather conditions, including flooding, snow, ice, or storms
• Road closures, diversions, or traffic disruptions caused by accidents or infrastructure works
• Industrial action, strikes, or labour disputes
• Civil unrest, terrorism, or acts of war
• Pandemic, epidemic, or government-mandated lockdown restrictions
• Breakdown or mechanical failure of a Vehicle, provided we have taken reasonable steps to maintain our fleet
• Power outages, IT system failures, or telecommunications disruptions
• Acts of God, natural disasters, or any other circumstances beyond our reasonable control

In the event of a Force Majeure Event, we will use reasonable endeavours to mitigate the effects and resume normal service as soon as practicable. We will keep the Customer informed of the situation and any revised timelines.

We take all complaints seriously and are committed to resolving any issues promptly and fairly. If you are dissatisfied with any aspect of our Service, please contact us using the details below:

We aim to acknowledge all complaints within two (2) Working Days and to provide a full response within ten (10) Working Days. Where a complaint requires further investigation, we will keep you informed of the progress and expected resolution date.

If you remain dissatisfied following our internal complaints process, you may have the right to refer the matter to an appropriate alternative dispute resolution body or to seek legal recourse through the courts of England and Wales.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes. Nothing in these Terms affects any statutory rights that cannot be waived or limited by contract.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

Tasito Despatch reserves the right to amend, update, or modify these Terms at any time. The most current version of the Terms will always be available on our website. We encourage Customers to review these Terms periodically.

Where material changes are made, we will make reasonable efforts to notify existing account holders by email. Continued use of our Services following any changes to these Terms constitutes your acceptance of the revised Terms.

No variation of these Terms shall be effective unless agreed in writing by an authorised representative of Tasito Despatch LTD.

If you have any questions, concerns, or requests relating to these Terms and Conditions, please do not hesitate to get in touch:

Thank you for choosing Tasito Despatch. We are committed to providing a reliable, professional, and transparent service for all our customers across London and beyond.