Privacy Policy

When you book a courier collection, arrange a van delivery, request a quotation for same-day logistics, or interact with our website, we may collect the following categories of personal data:

Personal Identification Data

• Full name and job title
• Company or trading name
• Email address and telephone number(s)
• Collection and delivery addresses (including postcodes across London, Greater London, and the UK)

Financial & Transaction Data

• Billing address and invoice details
• Payment card details (processed securely via our payment provider — we do not store full card numbers)
• Purchase history and booking references

Technical & Usage Data

• IP address, browser type, and operating system
• Pages visited, time spent on our website, and referral source
• Cookie identifiers and device information

Communication Data

• Records of correspondence via email, phone, or our online forms
• Feedback, reviews, and complaint details
• Delivery instructions, access codes, and special handling notes

We collect personal data through a variety of channels in the course of providing courier and delivery services in London and across the UK:

• Directly from you — when you complete our online quotation form, place a delivery booking by phone or email, register a business account, or contact our customer service team
• Automatically — when you browse our website, through cookies and similar tracking technologies that record your browsing activity and device information
• From third parties — such as business partners who refer you to our courier services, payment processors who verify transactions, or publicly available business directories and Companies House records
• During service delivery — our drivers may collect proof-of-delivery data such as a recipient’s name, signature, or a photograph of the deposited consignment at the delivery address

Under the UK GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following:

Where we rely on consent, you may withdraw it at any time by contacting us or using the unsubscribe link in any marketing email. Withdrawal of consent will not affect the lawfulness of processing carried out before it was withdrawn.

We use your personal data to deliver a reliable, efficient courier and logistics service across London and the UK. Specifically, we process your data to:

• Confirm and fulfil delivery bookings, including same-day courier collections, multi-drop routes, and scheduled van deliveries
• Communicate with you regarding booking confirmations, estimated delivery windows, proof-of-delivery notifications, and service updates
• Generate and process quotations, invoices, credit notes, and account statements
• Manage ongoing business accounts and maintain an accurate customer database
• Optimise our fleet operations, route planning, and delivery scheduling across Greater London and surrounding areas
• Analyse website traffic and user behaviour to improve the usability and performance of our online quotation and booking tools
• Respond to enquiries, complaints, and requests submitted through our website, by email, or over the phone
• Send marketing communications about new services, fleet upgrades, and promotional rates (only where we have a lawful basis or your explicit consent)
• Prevent fraud, verify identities, and protect the security of our systems and our customers’ goods in transit
• Comply with legal and regulatory obligations, including HMRC reporting, health and safety records, and insurance claims

We do not sell your personal data to third parties. We will never share your information with unrelated companies for their own marketing purposes. However, we may share your data with the following categories of recipients where necessary to provide our courier and delivery services:

• Our drivers and delivery crew — who need collection addresses, delivery addresses, recipient names, and contact numbers to complete your booking
• Payment processors — who securely handle card transactions on our behalf (they are bound by their own PCI-DSS compliance and data protection obligations)
• Accounting and invoicing software providers — who process financial data as part of our business operations
• IT service providers — who maintain our website, booking systems, and email infrastructure
• Insurance providers — in the event of a claim relating to lost, damaged, or delayed goods in transit
• Legal and regulatory authorities — where we are required to do so by law, regulation, court order, or governmental request
• Professional advisers — such as solicitors, accountants, and auditors, where necessary for business operations or dispute resolution

All third-party processors we engage are contractually bound to process your data securely and only in accordance with our documented instructions and applicable data protection law.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic patterns, and understand how visitors interact with our courier service pages and online quotation tools.

Types of Cookies We Use

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website and your ability to request quotations online. For more detailed information on the specific cookies we use and their retention periods, please contact us.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our standard retention periods are:

• Booking and delivery records: six (6) years from the date of the last transaction, in accordance with HMRC requirements and the Limitation Act 1980
• Quotation enquiries: twelve (12) months from the date of the enquiry, unless a booking is subsequently placed
• Marketing consent records: retained until you withdraw consent or unsubscribe, plus an additional record of the withdrawal for our compliance records
• Website analytics data: twenty-six (26) months, after which it is automatically anonymised or deleted
• Complaints and dispute records: six (6) years from the date of resolution

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you.

Protecting your personal data is a priority. We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all web pages where personal data is submitted, including our quotation request and contact forms
• Access controls limiting personal data access to authorised personnel on a need-to-know basis
• Regular software updates, security patches, and vulnerability assessments on our website and internal systems
• Secure password policies and, where available, multi-factor authentication for staff accounts
• Contractual data protection obligations imposed on all third-party service providers who process data on our behalf

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is entirely secure. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) without undue delay, in accordance with our obligations under the UK GDPR.

Under the UK General Data Protection Regulation, you have a number of rights in relation to the personal data we hold about you. These rights apply whether you are a sole trader, an employee of a business client, or any individual whose data we process:

• Right of access — you can request a copy of the personal data we hold about you (a “Subject Access Request”)
• Right to rectification — you can ask us to correct any inaccurate or incomplete personal data
• Right to erasure — you can request that we delete your personal data where there is no compelling reason for us to continue processing it (also known as the “right to be forgotten”)
• Right to restrict processing — you can ask us to suspend the processing of your data in certain circumstances, for example while we verify its accuracy
• Right to data portability — you can request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider
• Right to object — you can object to processing based on legitimate interests or direct marketing at any time
• Rights related to automated decision-making — you have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond to your request within one (1) calendar month. In complex cases, this period may be extended by a further two months, and we will inform you of any extension and the reasons for it.

If you believe we have not handled your data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

As a London-based courier and delivery company, the vast majority of our data processing takes place within the United Kingdom. However, some of the third-party services we use (such as cloud hosting, email infrastructure, or analytics platforms) may store or process data outside the UK.

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with the UK GDPR. These safeguards may include:

• Transfers to countries that have received an adequacy decision from the UK Secretary of State
• Use of the UK International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to the EU Standard Contractual Clauses
• Binding corporate rules or other approved certification mechanisms

You may request further details about the safeguards we have in place by contacting us.

Our courier and van delivery services are designed for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 16. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete the data.

Our website may contain links to external websites, including those of our partners, industry bodies, or social media platforms. These links are provided for your convenience and informational purposes only.

We have no control over the content, privacy practices, or security of third-party websites. When you leave our site, we encourage you to read the privacy policy of every website you visit. Tasito Despatch accepts no responsibility or liability for the privacy practices of external sites.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. The most current version will always be published on this page with the updated “Last updated” date shown at the top.

Where we make material changes that significantly affect how we process your personal data, we will take reasonable steps to notify you — for example, by emailing existing business account holders or displaying a prominent notice on our website.

We encourage you to review this page periodically to stay informed about how we protect the personal data of our courier and delivery service customers across London and the UK.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to report a concern about how your personal data has been handled, please contact us:

We are committed to handling your personal data responsibly and transparently. Your trust matters to us — if something does not seem right, please let us know and we will address it promptly.